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Check out the FAQ page.
The exchanges are the owners of their data, so the exchange agreements are necessary to receive real-time data. Exchange fees for non-professional traders are included with all of our subscriptions. Professional traders may be required to pay their exchange fees depending on the data they choose to receive. For example, professional traders wishing to receive NASDAQ real-time data are required to pay a $20/month NASDAQ exchange fee. If you are a professional trader, contact Trade Ideas at info@trade-ideas.com to complete your professional agreements. For a definition of a professional trader, click here (new window).
If there is an error with the account username or email associated with the account, contact Trade Ideas at info@trade-ideas.com.